16% OF ALL PATIENTS THAT PRESENT TO EMERGENCY DEPARTMENTS HAVE A CT ORDERED. DURING BUSY PERIODS THE AVERAGE WAIT IS 2.5HRS
For those who are very sick and require a CT scan the turnaround time is key for diagnosing critical conditions that require the correct treatment. The longer the CT delay the worse the patient outcome can become.
That enter ED have a CT.
often wait Longer than 3.5hrs for CT results.
Case Study: Using the Portering service module to optimise portering operations, significantly reducing delays
Medical staff at an NHS hospital felt that images were taking too long for some very ill patients, particularly during the busiest periods. It was difficult to predict how long images would take to turn around.
There are nine steps involved in getting a CT scan in readiness for review by the treating Medical Officer. Over 20,000 CT’s were used to measure the time taken between each step.
On interview the staff perceived the imaging department to be accountable for the big delays. However the data identified the transfer of the patient to the imaging department as being the largest delay. Deeper analysis of the transfer delays revealed poor processes for ordering, managing and distributing porter tasks in general, not just for CT’s.
Our solution: How did we fix it?
Patienteer provided a view of all porter tasks which;
- Significantly automated the porter ordering process in the form of an electronic task list built within Patienteer, coupled with a touch screen for ease of use by porters
- Tracked porters so staff know what task is being completed, and where they are.
- Provided analysis that drove a new staffing model based on supply demand data.
- Enabled Medical Officers to clinically prioritise which patient goes to imaging next.
Outcome: How did we improve efficiency
Within two weeks of implementing the Patienteer portering module an average reduction of 44% in the transfer task within the CT process was recorded. During busiest times the wait for CT reduced from 2.5hrs to 2hrs.
Staff are empowered and enabled to keep track of and prioritise very sick individual patients, allowing quicker decision making for ED patients. They know at a glance where the patient is at all times and which porter is completing the task.
Better communication between staff, coupled with real time data has improved the safety and experience of patients requiring imaging.
The Portering module is so great. We don’t have to chase the porters anymore as we know Patienteer is tracking the porter workload and escalating when need be.