Introduction to the patient flow and Patienteer process

What is patient flow?

Patient flow is the journey of a patient through a hospital from admission to discharge. There are hundreds of tasks that must be carried out in a timely manner by clinicians and hospital staff in order for the patient’s journey to “flow” properly and for them to be discharged on time. A patient’s journey can be impacted by numerous variables; staffing levels, physical resources, budgets, timeliness and overall coordination and efficiency of the staff carrying out the tasks. Needless to say, getting a patient’s journey right is vital to their health outcomes, well-being and recovery. When the patient experiences delays due to inefficient patient flow, not only does it affect the patient themselves, but it also costs healthcare providers millions every year.

The effective and simultaneous management of hundreds and thousands of patients’ journeys in any given hospital is both complex and challenging. However, all too often, the process management system in place is not based on the most compelling and relevant data as to what is causing the delays. Unfortunately, for both patients and hospital budgets, decisions on how to improve the efficiency of patient flow is based on the subjective opinions of the people on the ground, rather than on the data which evidences what is actually causing delays.

Patienteer has spent a decade perfecting a process to change that.

What is the Patienteer process?

The Patienteer process is the brain child of Patienteer’s CEO Craig Burke, a former nurse turned process manager, on a mission to transform and improve patient flow in every hospital that experiences delays to patient flow.

The Patienteer process differs from other methods of project management in hospitals. Going beyond meetings where highly paid people voice their opinions and decisions are then made on their expertise, the Patienteer process adds greater value by using a 5 step process which investigates and scrutinises the real-time data as it is happening on the ground. What is the root cause of the problem? Why does this delay keep occurring? Decision making is more effective when the data, rather than opinions, are at the heart of the process.

Watch the above video of our 5 step process to see how it works.