Our journey

Craig Burke

I set up Patienteer because I wanted to find a different more innovative, mathematical, objective way of organising people to facilitate the most efficient patient flow.

Why did you set up Patienteer?

Being a nurse before moving into hospital management, I’ve always felt comfortable based at the frontline of care, as it’s given me extra insight in understanding the importance of supporting staff to deliver the best possible patient outcomes.

The first thing you notice about the people who work in healthcare is that, like me, they are passionate about delivering the best possible patient journey through the hospital; they are committed to ensuring that a patient is in the safest hands, and in the most stable position when they leave. I believe this is everybody’s end goal.

But with the frustration of knowing we can do things better, the question I’ve always asked was, how do we provide the best support and tools for our staff to deliver the most timely care for our patients, so we can get them back to where they want to be, home not hospital? How do we support clinicians to excel in the often stressful, fast-paced environment of an ED department or busy ward?

I set up Patienteer because I wanted to find a different more innovative, mathematical, objective way of organising people to facilitate the most efficient patient flow. After years on the shop floor as both clinician and manager, with the use of empirical data to support my hypotheses, I now know where the pitfalls are in the status quo. We can now challenge the system armed with evidence and an application that identifies the root cause, not what we feel is the cause.

Why is Patienteer different?

As I climbed the ranks I became interested and heavily involved in researching and understanding flow on hospital wards, tasked with driving efficiency to improve patient journeys, I realised that with passion, particularly amongst clinicians, often comes subjective decision making.

What I’ve found, in every project I’ve managed over the past 20 years, is that there is a place for subjective decision making, but not when it comes to the process of patient flow. The most intelligent approach to improving efficiency in this area is looking at the objective data, and then making objective decisions.

That is what our company and application Patienteer, is about. Managing passionate, committed clinicians who are committed to patient outcomes, by looking at the most intelligent, objective approach to co-ordinating efficiency and improving the patient journey from start to finish.

Find out more

If you want to find out more about us and how we work, read the following Q & A with Ross and Troy, two of my directors, or watch our video on how Patient flow and the Patienteer process work.

Troy Haddon

Here at Patienteer, I can be truly innovative. I feel confident to question the status quo.

How long have you been working for Patienteer and what is your job role?

I’m Patienteer’s Chief Technical Officer and I’ve been working with Craig for four years. In that time I have been responsible for developing a custom made system which analyses hospital data in real time. Our system is able to pin point the blockages and delays in patient flow and understand where the problems are. I run the team that provides this data and allows hospital managers and clinicians to base their decision making on objective facts.

Why is the Patienteer model different to previous or other ways of managing patient flow in a hospital?

We not only look at data retrospectively. We look at the data in real time. We can see what is holding up the work flow today. Often decisions to improve efficiency are based on subjectivity; meaning what people think is happening, often from their point of view. Decisions can be based on who is shouting the loudest in the room. Our system, instead, looks at processes. How long should it take for someone’s blood to be tested when they arrive at hospital, for example? Is it taking longer than it should? Are all the steps in the process being followed by the nurses and clinicians? We ask data driven questions and provide data driven answers.

Which of the Patienteer values resonates with you most? How do you incorporate this value into your every day work and thinking?

The values of ‘Respect’ and ‘spirit’ resonate the most with me. I’m respected as a person at Patienteer, a person with a life outside of work. This is really important to me. We’re like a family, we support each other and this makes each working day a good experience.

Being innovative in healthcare isn’t always easy or welcome. There are barriers sometimes; people can feel threatened by technology. It’s important to be respectful of everyone in the process, and understand where they are coming from.

It’s also important to be resilient and have spirit. True innovation comes from learning from failures and not being despondent to barriers. I worked in the corporate world before Patienteer, where senior managers just wanted “yes men.” Here at Patienteer, I can be truly innovative. I feel confident to question the status quo.

What excites you most about your work with Patienteer?

Having an impact on people’s lives. By making a positive contribution to the healthcare sector, I feel a real sense of pride.

How do you envisage Patienteer’s future?

We will grow to be a respected name in healthcare around the world. Leading with cutting edge products, we will make people’s jobs in healthcare more efficient and less stressful. We will also continue to look after our employees and attract the best talent from around the world.

Ross Sommerville

Our strategies are based on objective data, as it is only this approach which will improve efficiency.

How long have you been working for Patienteer and what is your job role?

Inspired by Craig’s passion to make hospitals more efficient places by using a more intelligent approach, I have been working with Patienteer for two years. As Operations and Strategy Director, it is my job to maximise what clinicians can do to make patient flow in their hospitals more efficient. The goal is to deliver the best healthcare to people and by supporting clinicians to make the best decisions based on real-time data, we are all working to this same end. As Head of Operations I am also responsible for ensuring the legal and finance processes are up to date. Being compliant with security and health privacy rules is an integral part of what I deliver to Patienteer.

Why is the Patienteer model different to previous or other ways of managing patient flow in a hospital?

We don’t just record data, we analyse it in real time and work out what is going on. What clinicians think is happening with the delays in hospitals isn’t always the same as what is actually happening. We make use of clinical systems and we test clinicians hypothesises. Ultimately, we let the data tell the story as there is no room for subjectivity. We don’t need to worry about egos in the room anymore; when you take an objective approach it starts discussions on standardising care and processes. Our strategies are based on objective data, as it is only this approach which will improve efficiency.

Which of the Patienteer values resonates with you most? How do you incorporate this value into your every day work and thinking?

Being reflective is really important. You have to learn from set backs, you cannot be despondent when things go wrong. You need to have a lot of patience and resilience. It is part of the reflective process. You have to have spirit to be truly innovative. To challenge norms and current ways of working is true innovation, and it isn’t always easy to stand in a room and challenge the ways things have always been done. You need to have a strong mindset.

I feel I have the opportunity to use these values in my everyday work. I can lead from the front and also show respect every step of the way.

We all have families and we all need healthcare. The core to working in healthcare is being respectful of everyone in the process.

What excites you most about your work with Patienteer?

Devising strategies that work and leads to better outcomes for patients excites me. Finding solutions to complex problems and then seeing it work gives me a great deal of satisfaction.

How do you envisage Patienteer’s future?

We will be the gold standard in healthcare. We want our systems and model to be accessible to all hospitals because we know it works and delivers better outcomes for both clinicians and patients. The more hospitals are using Patienteer, the more efficient they will be.